The purpose of this ITT is to commission a suitable agency with specialist data processing and tabulation skills to provide NS&I with data preparation/entry services.
Tenderers should note that, in order to ensure that the costs incurred by NS&I of sending the completed questionnaires by secure courier are kept to a minimum, the location where the completed questionnaires are to be processed under any awarded contract must be within the Greater London area.
As part of NS&I’s insight gathering, it carries out both regular and ad-hoc surveys among its customers. Although an increasing number of these surveys are conducted online, some are postal based and therefore there is a requirement for the responses to the surveys to be data entered by an external company on NS&I’s behalf. Examples of a regular and an ad hoc questionnaire have been supplied.