We wish to put in place an Advisor to support the Customer Scrutiny Panel in its review of mhs homes services to fulfil its aims.
The Advisor will support and assist the CSP to:
– examine how customer expectations are identified and met
– review if internal systems and processes are effective
– consider whether performance is being well managed and value for money is being achieved
– consider service improvement plans are realistic and appropriate
– identify areas of good practice
– undertake mystery shopping, one-to-one interviews, focus groups, reality checks and resident consultation