Provision of Community Urgent Care Services for the areas of Barking and Dagenham, Redbridge and Havering Tender Closes 19th September

Barking & Dagenham, Havering and Redbridge Clinical Commissioning Groups (BHR CCGs) wish to commission an integrated community urgent care service, comprising four Urgent Treatment Centre services (UTCs) and an Out of Hours Home Visiting service (OOHHV). All services will be commissioned under a single contract.

The BHR vision is for GP led, multi-disciplinary services that effectively prevents avoidable A&E attendances and ensures that patients are treated in the most appropriate setting, according to their clinical and wellbeing needs.

To help people access the right care, right place, first time and to simplify the urgent care pathway, local urgent care will have just two points of access and a consistent name for services: (A) Bookable services accessed through NHS 111 Clinical Assessment Service (NHS 111 CAS); (B) Urgent Treatment Centres.

The UTCs will be the centre of a new model of urgent care, providing a consistent response during the specified periods of operation, where the patient need is classified as urgent rather than emergency. Two of the UTCs will be co-located with on-site emergency departments at King George Hospital in Goodmayes and Queens Hospital in Romford. The other two UTCs are based within a community hospital in Barking and within a polyclinic building in Harold Wood. The latter UTCs will not have an onsite emergency department.

The successful bidder can phase the mobilisation of the 5 services during May and June 2020 – but all services under the new contract should be operational by the end of June 2020.

The projected annual patient activity for the first contract year is circa 223,500 for the combined 4 UTC services and circa 6,400 for the OOHHV service. Around 28,800 UTC patients (of the 223,500) are classified as out-of-area.

Estimated maximum contract value: Please note that the value has been calculated using 2019/20 prices and is based upon projected activity levels for 2020/21 and a max contract term of 7 years (5yrs min + 2yrs optional extension). The calculation also includes an estimate of the income to be derived from recharging for out-of-area patients, the collection of which will be the responsibility of the successful bidder.

The CCGs are seeking expressions of interest from suitably qualified and experienced healthcare providers who can provide demonstrable evidence of a track record in delivering high quality and effective urgent care services.

BHR CCGs intend to hold a Bidder Briefing event on the 6 August 2019. Further information about the time and location of the event and how to register if you wish to attend will available via the tender portal. Please note, if you wish to attend the briefing, you must pre-register by 12:00 hours Friday 2 August 2019. If you have not pre-registered by this time, you will not admitted to the event.

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